Have you ever experienced a situation where you successfully connected to a WiFi network but still had no access to the internet? It is a common issue on the web that happens to users all around the world. And while there is no single solution to this problem, there are several fixes that are proven to work in resolving the WiFi connected but no internet issue.
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It’s worth noting that the issue can be caused by both your hardware/router and your software/device, so it’s best to implement solutions on both ends.
Fix #1: Run the Windows Troubleshooter
When it comes to fixing common issues on your computer, it’s always a good idea to use the built-in Windows Troubleshooter program. The troubleshooter also works for the WiFi connected but no internet access issue, You can access it by right-clicking on the WiFi icon found in the taskbar and selecting the ‘Troubleshoot problems‘ option.
Although it usually does not fix the issue on its own, it can still help us identify what the actual issue is.
If the problem still persists, you can try implementing some of the fixes below. These methods are proven to work time and time again for users all around the world.
Fix #2: Restart Your Devices
If the problem is still there, it may be caused by your router or modem rather than your computer. The router configuration will sometimes get messed up, causing the WiFi connected but no internet issue. This can be easily resolved by restarting your router or modem if you’re using both. To restart your router, simply press on the restart button found on the hardware, then wait for 60 seconds before turning it back on.
Once done, restart your computer and try to connect to the internet again. If the problem was caused by the router, it should be fixed with this simple method.
Fix #3: Flush DNS
DNS cache conflict is another common issue known to cause problems with access to the internet. This happens from time to time, and it can be fixed by simply flushing the DNS cache. Follow these steps to flush your DNS cache:
In the Windows start menu, type ‘cmd‘ and run it as administrator. This will open up the command prompt window with the admin privileges.
In the command prompt, type ‘ipconfig /flushdns‘ to flush the DNS cache.
If you’re still connected to WiFi with no internet, go ahead and try the methods below.
Fix #4: Change Your DNS Server Address
If you’re having problems with your WiFi network, chances are it might be due to a DNS or IP address conflict. Your computer is usually assigned to automatically get the IP settings, or there might be a static IP address setting. Either way, changing up the IP address settings is a known solution to many issues with a faulty internet connection.
From the start menu, right-click on the windows button and select ‘Network Connections‘.
When the network window pops up, select ‘Change Adapter Options‘
Find the WiFi network you’re trying to connect to, then right-click and select ‘Properties‘
On the pop-up window, select ‘Internet Protocol Version 4 (TCP/IPv4)‘ and click ‘Properties‘.
Next up, you will have 2 options depending on whether you’re using getting your IP address automatically or statically. In case you’re using static settings, select both options to ‘Obtain an IP/DNS address automatically‘.
Otherwise, we suggest you choose the second option and type in Google’s Public DNS IP addresses. Google’s Public IPv4 addresses are:
This will change your DNS operator from your ISP to Google, which may fix the issues with your WiFi connection.
In short, there are two options:
- If you’re using a static address, then select ‘Obtain an IP/DNS address automatically‘
- If you’re already automatically obtaining the DNS address, switch to Google’s servers.
Restart your computer and the changes should be applied automatically.
Fix #5: Update Network Drivers
Outdated or corrupted network drivers are also known to cause the WiFi connected but no internet problem. Luckily, there’s an easy way to fix up your drivers, and all it takes is a quick update with the latest drivers. In case you can’t connect to the internet to do this, you will have to download the drivers manually.
To open the device manager, press Windows+R keys and type in ‘devmgmt.msc‘
This will open up a new device manager window, where you can find a list of devices and drivers. For network drivers, expand the ‘Network adapters‘ section and find your Wireless adapter, in this case, it’s Qualcomm Atheros QCA9377 Wireless Network Adapter. Right-click on the adapter to select the ‘Update driver‘ option.
You will get a pop-up window asking you to choose whether you want to update your drivers automatically or manually. Your PC needs an internet connection to update automatically, so we suggest you plug in an Ethernet cable or connect to another WiFi. Simply select the ‘Search automatically for updated driver software‘ option and the right driver will be installed.
In case you can’t connect to the internet, you will have to manually download the driver and copy it over to your PC. After that, select the second option to manually install the latest network drivers. Once you have the latest drivers for your network adapters, reset your computer and connect to the internet.
Fix #6: Network Reset
If all else fails, you can always choose to completely reset your network settings, which will automatically reset all network settings but also fix any errors. This will revert all everything to original settings, and you will lose your WiFi passwords, VPN connects and so on.
If you’re using Windows 10, simply click on the windows button and type in ‘Network Reset‘.
A new window will pop up, select ‘Reset now‘ to revert your network settings back to original.
This is the last step you can take to manually fix your WiFi connected but no internet issue. In most cases, these methods will work and your WiFi connection will be in full power. If you’re still having problems with your internet connection, contact your ISP.
Fix #7: Contact Your Internet Provider
Ultimately, the WiFi connected but no internet problem could be caused by your internet provider, and if everything else fails, contact the ISP and ask for assistance. They will be able to quickly assist you and resolve any issues on their end. Still, it’s best to first try some of the methods above as these issues are rarely caused by the provider.