How to Solve Microsoft Compatibility Telemetry on Windows 10

How to Solve Microsoft Compatibility Telemetry on Windows 10

/ James Masterson

Is your PC suddenly acting up by slowing down your work to your utmost frustration? The problem may be with Microsoft Compatibility Telemetry and it’s high CPU usage.

While there is significant controversy over how much data collection violates user privacy, there is also a more substantial problem that users have with the telemetry feature. The telemetry process can consume an increasing amount of disk space, which slows down other applications that run on your system.

Many users have reported that after a Windows 10 update, they develop storage issues. So, here is a guide for dealing with this Microsoft Compatibility Telemetry issue.

See Also: How to Rectify a Driver Power State Failure On Windows 10

What is Telemetry Data?

The Compatibility Telemetry feature from Microsoft is a Windows 10 service feature. It contains technical information related to the way all devices work under Windows and the related software application.

The information collected includes data related to frequency an application is used and which features are used, as well as system diagnostics, system files, and other related metrics.

The service sends all the data it collects to Microsoft periodically. The purpose of collecting this data is to boost user experience. With the data, Microsoft strives to fix any potential issues.

Benefits of the Compatibility Telemetry

  • Microsoft can update all the features of Windows 10
  • Helps allow the operating system to be reliable, safe and high performing even under challenging circumstances
  • Customizes all the operating system’s engagement surfaces
  • Uses aggregate analysis to boost performance

Examples of Telemetry Data

  • Text typed on your keyboard, which is relayed every 30 minutes.
  • The transcripts of recorded audio, which includes your conversations with Cortana and all media file indices.
  • The first time you enable your web camera for the first time, 35mb of information is sent.

How to Fix Telemetry Issues

The telemetry service is optional and was also a part of Windows 8 and Windows 7 after certain upgrades. The telemetry service is provided via a diagnostic tracking service.

Occasionally, your system activates the telemetry by default. It starts taking up a significant part of your CPU, slowing down the system completely.

Thankfully, this guide will help you disable the feature so it won’t consume all your processing power. Here are four ways in which you can get rid of it.

Fix #1: Update Device Drivers

Updating the device drivers is an effective way to deal with the Microsoft Windows compatibility telemetry issue. 

You can update the drivers either manually by visiting the manufacturer’s website and following the directions found there or by using the driver update application found on your computer.

To do the latter, follow these steps:

Step 1:

Type ‘Device Manager’ into the Search box.

device manager 1

Step 2:

In the device manager window, right-click on the driver device you want to update and select the ‘Properties‘ option from the window.

device manager properties

Step 3:

Click on the ‘Driver‘ tab and choose ‘Update Driver.’

update driver

Step 4:

When you are finished updating the drivers, you need to reboot the system. The driver will be installed automatically as the system restarts.

Fix #2: Use the Services Manager

Here are the steps for this method:

Step 1:

Click on [R] and the [Windows] button simultaneously. The Run command window will appear on the screen. Enter ‘services.msc‘ in the open command box, and click on ‘OK.’

services msc

Step 2:

Doing so takes you to the ‘Services Manager‘ window. Look for ‘Connected User Experiences and Telemetry‘ and right-click on it.  Choose ‘Properties‘ from the dropdown list.

services manager window

Step 3:

Now click ‘Stop‘ to stop the ‘Connected User Experiences and Telemetry‘ and choose ‘Disabled‘ from the drop-down menu.

connected user experiences and telemetry

 Step #4

Click ‘Apply‘ and then ‘OK.’ This will disable Microsoft compatibility telemetry.

Once you have completed the above steps, visit the Task Manager window to check if it was successful or not. If the problem persists, go to the next step.

Fix #3: Clean up Running Memory

Attempt this method, if the above ways do not work. If the PC is still running slow, you can clean up the running memory to speed the computer. Cleaning up your running memory will reduce the disk usage space, and your PC will run faster.

Step 1:

Type ‘Disk Cleanup‘ into the search bar and choose that app.

disk cleanup 1

Step 2:

Choose the drive where Windows is installed, which is usually C: and then choose ‘OK.’

select c drive

Step 3:

Make sure ‘Temporary Internet Files‘ is marked and click ‘OK.’

Step 4:

After completing the above steps, restart the Windows 10 operating system. Then you can open ‘Task Manager‘ and check if the disk usage is back to normal.

Fix #4: Use Registry Editor

Editing the Registry should only be done by advanced users, and it should be done with extreme care.

Step 1:

Press the [R] and [Windows] key to open the Run window. Enter ‘regedit‘ in the command box and click ‘OK.’


Step 2:

Click ‘Yes‘ when it asks for confirmation to make changes to the computer.

In the Registry Editor, choose HKEY_ LOCAL_ MACHINE and click on the ‘Software‘ file under it. Now, open the ‘Policies‘ folder under that.

hkey local machine software

Step 3:

After opening the Policies folder, find ‘Microsoft‘ and select the ‘Windows‘ folder.

policies folder microsoft

Step 4:

Use the right-click option on ‘Data Collection.’ Select ‘New‘ and in the drop-down menu that appears choose ‘DWORD (32-bit) Value‘.

dword 32bit value

Step 5:

Now name this new value ‘AllowTelemetry.’ Double click on the ‘AllowTelemetry‘ you just created. Enter ‘0‘ under the value data and click on ‘OK.’

allow telemetry
James Masterson
Meet the author

James is a software engineer and an information architect with keen attention to detail. He focuses on data-driven decisions, making sure that all decisions are backed up by reliable facts. His key interests include enhancing find-ability and usability of our content related to Windows 10; troubleshooting errors; and tech news. James is also enthusiastic about structured data, which he believes will help the world make better sense of their information in the digital age.