How to Fix the OneDrive Error 0x8007016a “Cloud File Provider Is not Working”

How to Fix the OneDrive Error 0x8007016a “Cloud File Provider Is not Working”

/ Shayne Sherman

Error 0x8007016A has been reported by several Windows users while attempting to delete or relocate OneDrive folders or files. With error 0x8007016a, you will usually see the notification ‘Cloud File Provider Is Not Working’ beside the error message.

Almost all people who have experienced this error message saying that they have a recent version of OneDrive. As per the reports of several users, it mainly occurs on Windows 10 operating systems.

Sometimes, you will also receive this error information:

An unexpected error is keeping you from moving the file. If you continue to receive this error, you can use the error code to search for help with this problem.

Error 0x8007016A : The cloud file provider is not running.

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What Causes the Error “0x8007016A”

We took a deeper look at this problem by looking at various user reports and the most prevalent remedy methods. As per our research, there are several possible causes for the why you might experience a Cloud File Provider not working issue.:

  • KB4457128 update for Windows 10 is corrupt – It has been discovered that a faulty Windows 10 update that affects the onedrive folder may trigger this issue. Sometimes, KB4457128 security update can caused the OneDrive folder to auto-sync feature to be entirely unusable for some customers. You will likely be able to fix the issue by downloading and installing the patch for the error if this scenario applies.
  • The File on Demand feature is Turned On – File On-demand, a function of OneDrive’s Settings menu, appears to be the only place where the problem occurs in some situations. Ultimately the error affects OneDrive files which results into Error 0x8007016A. In addition, some affected customers have reported that they were able to address the problem by going into the Settings menu and deactivating File on Demand.
  • OneDrive Syncing is Deactivated – When OneDrive cannot resume syncing, you will likely run into errors. Manual user action or third-party software that tries to save power may also be to blame if it deactivates the OneDrive syncing capability. In this instance, you’ll need to go into OneDrive’s settings and re-enable the syncing feature to fix the problem.
  • Syncing is Restricted in the PowerPlan – A laptop with a power-saving power plan may also be to blame, as this may prevent the synchronizing feature from functioning on these devices. If this scenario describes your circumstance, you should be able to find a solution by changing to a balanced or high-performance power plan.
  • OneDrive System Files are Corrupt – The error number 0x8007016A can also be caused by a corrupted file within the OneDrive folder. You can fix this issue by resetting the OneDrive app through the CMD prompt.

Troubleshooting Methods for the OneDrive Error “0x8007016A”

We will walk you through several different troubleshooting steps if you’re having difficulties with Error 0x8007016A: The Cloud File provider is not running. Below, you’ll find a list of possible workarounds that other customers in a similar scenario have used to repair this issue and restore OneDrive’s usual functionality.

To keep you as productive as possible, we recommend that you follow the procedures in the order they are offered and ignore any potential improvements that aren’t appropriate to your current circumstance. Regardless of the source of the problem, one of the procedures listed below is sure to fix it.

Method 1 – Check for New Windows Update That Might Affect Your OneDrive Folder

The majority of them come with security updates. Security concerns, such as error 0x8007016A, are the worst possible faults since they can be exploited by software or hackers.

Other Windows updates fix various bugs and difficulties. Although they are not the exact reason for security flaws, they may affect the stability of your operating system or be bothersome.

Finally, Windows Updates sometimes include additional features while addressing recognized bugs, like Internet Explorer.

  1. Press the “Windows” key on your keyboard and press “R” to bring up the run line command, type in “control update” and press enter.
  1. Click on “Check for Updates” in the Windows Update window. If there are no updates available then you should get a message saying “You’re Up to Date”.
  1. If the Windows Update Tool finds a new update, download files and let it install. You may be required to restart your computer for it to install. Tip: Make sure to download only from trusted websites to avoid corrupted files.
  1. After installing new Windows updates, open the Windows Mail app to confirm if this method has fixed the 0x8019019a error.

Method 2 – Create a New OneDrive Folder and Delete It

There is a simple method that you may use to erase the files that are affected by the OneDrive error 0x8019019a. Essentially, you’ll create a new folder and then delete it since when you make a new folder, it is not instantly synced with OneDrive. This effectively makes your files offline and lets you delete them.

  1. Go to the OneDrive folder with the files that are affected by the error.
  2. Create a new folder inside the folder.
  3. Transfer the affected files to the new folder that you created.
  1. Delete the whole folder.
  2. Hopefully, this solves the OneDrive error 0x8019019a. If you are still receiving OneDrive error, please continue on to the next method.

Method 3 – Disable the File-On Demand Feature in OneDrive

The majority of affected users said they were able to remedy the problem by deactivating Files On-Demand in OneDrive’s Settings menu and then deleting the partially synchronized file from OneDrive. This approach is helpful in cases where a file has not been fully synchronized — for example, when a thumbnail is present, but the file size is zero KB.

As a result, most people with problems with the error code 0x8007016A: The Cloud File provider isn’t working any longer saw it when they tried to access or remove a file or folder in OneDrive. This has been a common fault with OneDrive for a few years, and it still hasn’t been fixed as of this writing.

A quick guide to getting File-On-Demand from OneDrive’s Settings tab and getting rid of the file that isn’t fully synced:

  1. Open the command prompt by pressing the “Windows + R” keys simultaneously to bring up the run command line. Type in “cmd” and press “enter” on your keyboard.
  1. Type in the following command and make sure to press “enter” after – “start %LOCALAPPDATA% \Microsoft\OneDrive\OneDrive.exe /client=Personal”
  2. Locate the OneDrive icon on your taskbar and click on it. Click on the cogwheel icon to open the settings.
  1. On the bottom part of the window, uncheck on “File On-Demand” and click on “OK”.
  1. Restart your computer and check if the OneDrive error 0x8019019a has finally been fixed.

Method 4 – Make Sure That Syncing is Enabled

It’s also a possibility that you’re having this problem because OneDrive syncing has been temporarily deactivated in the options menu. This can happen due to manual user interaction or a power plan, or a 3rd party program disabling the syncing function to save power.

Several affected people were able to fix the problem by going into OneDrive’s settings and restarting the syncing process. Most impacted users have indicated that the problem has been repaired after restarting the service.

Here’s how to get OneDrive syncing working again on Windows 10:

  1. Press the “Windows” key on your keyboard and press “R” to bring up the run line command and type in “cmd” and press enter.
  1. Type in the following command in the command prompt and press enter “start %LOCALAPPDATA% \Microsoft\OneDrive\OneDrive.exe /client=Personal”
  2. After entering the command, open OneDrive and resume the syncing feature.
  3. Try opening the affected file to check if the OneDrive error 0x8019019a has finally been fixed. If not then move on to the next troubleshooting method.

Method 5 – Modify Your System’s Power Plan

Many users have observed that this issue can also happen while utilizing a restricted power plan that disables the syncing capability to save battery power. Laptops and other mobile PCs are the only devices that can experience this.

Several impacted customers have reported that opening the Power Options menu and switching to a power plan that does not include the stop of file syncing resolved the problem.

Here’s how to change the power plan on your Windows PC so that your operating system doesn’t prevent OneDrive from syncing:

  1. Press Windows key + R on your keyboard. This will enable the Run Dialog box.
  2. In the box, type “powercfg.cpl” and hit enter or click “OK”.
  1. In the Power Options, select “High Performance”.
  1. When changing the active power plan, reboot your pc and check if the problem has been resolved after the next startup process is completed.

Method 6 – Reset OneDrive to Its Default State

Resetting the Onedrive to factory settings is another option; however, it may lose some user preferences. The easiest way to do this is to open the Run dialogue box. Please remember that after you do this, you will lose all the settings that you configured in OneDrive and start fresh.

Several impacted users have claimed that they were able to address the problem by resetting and restarting the OneDriver service with a series of commands. However, you should know that this operation will re-sync all of your OneDrive files.

If you choose this path, the following is a simple approach to doing a OneDrive reset:

  1. Press Windows key + R on your keyboard. This will enable the Run Dialog box, type in “CMD” and press “enter” or click “OK”.
  1. In the command prompt, type in the following command “%localappdata%\Microsoft\OneDrive\onedrive.exe /reset” and press enter.
  2. After resetting OneDrive, try removing, transferring, or editing documents that were previously triggering the Error 0x8007016A to verify if the problem has been repaired.

Final Words

Hopefully, one of our methods has helped you fix the error 0x8007016A in OneDrive. If we did, make sure to let your friends or family know about it in case they would encounter the same error.

Shayne Sherman
Meet the author

Shayne is an expert at all things Microsoft Windows and computer security. As a Windows user of over 30 years, he has been featured on Business Insider, Yahoo, Tech Republic, Hacker Noon, Techopedia, and many other publications. He also enjoys spending time with his family, including his English bulldog, Fergie as well as entertaining at his home theater.