Sometimes when you are searching the web, you may come across a warning stating your connection is not private. If you wonder how to get rid of this warning, this article can help you fix the issue. There are many reasons you could see this warning, and each of the methods provided here will help resolve the error.
This particular article is designed with Chrome in mind. Although the methods in general will work no matter which browser you use, the step by step instructions related to the browser are for Chrome.
The Connection Not Private warning occurs when there is an error with the SSL. The SSL or Secure Sockets Layer is a secure method of encrypting data sent over the Internet. This means the warning appears when something is preventing Chrome from loading a website in a way that is both private and secure.
Although the warning sounds quite foreboding, many innocent things can interfere with a webpage securely loading, including the following:
In most cases, the error is quickly fixed, and you can continue browsing securely as long as something on your computer is causing the issue. If the website is using a bad SSL certificate, there is nothing you can do but wait to access the website—only the website owner can update or change the certificate.
Many websites dealing with this error tell you how to simply bypass it. Since ignoring the error is the quickest way of resolving the problem, some even teach you how to permanently ignore the error. Although many of these warn that bypassing the message should only be done if you are certain the website you are visiting is safe, they neglect to point out that a virus could easily redirect you to an unsafe website even after you type the correct address of a safe website into the search bar. They also fail to explain that permanently disabling the error is extremely dangerous because you have not truly resolved the issue. If you permanently disabled the error warning, you would need to restrict all future browsing only to trusted sites. It is best to follow the methods presented below and fix the cause of the error.
The only reason you should bypass the warning is if you meet all the following criteria:
You have tried every other method offered here and nothing has worked,
AND the website you are trying to access is a trusted website you have visited before without seeing the warning,
AND the website was recently updated (you were not able to access it because of known maintenance on it),
AND it is critical you access it immediately and cannot wait a day to see if there is a certificate issue causing the error,
AND you type the address manually into the search bar instead of following a link or bookmark,
AND you are accessing the website from your secure, home network.
You should never permanently disable the warning.
When your date and time settings are off, it can create certificate errors that cause the browser to show this warning. Updating these settings is the best way to resolve the issue if this is its cause.
Type “Control Panel” into the Start menu without quotation marks. Click on the Control Panel option.
Select “Clock and Region” from the menu that appears.
In the window that appears, choose “Date and Time.”
Click on the tab that says “Internet Time.” Then choose “Change settings…”
In the pop-up that appears, make sure the box next to “Synchronize with an Internet time server” has a checkmark in it. Then click “Update now.” When the update is complete (which should take less than a second), click “OK.”
Now, restart Chrome and try to access the page again. Hopefully, this will resolve the issue. If you still see the warning, continue to the next method.
You should try this method even if your computer lists you in the correct time zone.
Return to the “Control Panel” by typing it into the Start menu without quotation marks. Click on the Control Panel option.
Again, select “Clock and Region.”
As before, click on “Date and Time.”
This time you need the tab that says “Date and Time.” Then choose “Change time zone…”
In the pop-up that appears, choose another time zone from the drop down list, and click “OK.” It does not matter which one you choose for this step, just so it is different than the one you already have.
You should be back on the “Date and Time” window. Choose “Change time zone…” again.
When the pop-up appears this time, choose the correct time zone from the drop down list, and click “OK.”
Restart Chrome and try to access the page again. This method works for many users, but if not, continue reading.
When Google Chrome is outdated, it can cause problems viewing webpages. Updating Chrome is an easy process.
There are three dots in the right-hand corner of the Chrome browser. Click them to access the Customize and Control menu.
Now click, “Help” and then “About Google Chrome.”
As soon as you finish Step #2, Google Chrome will automatically update. You should restart Chrome when you are finished updating and see if the website loads without the warning.
Continue with the next method if you still see the Your Connection Is Not Private warning.
Before you do this method, you need to check the website name in the browser search bar. If you are being redirected to an unknown website when you type in a known web domain name, you may have a browser virus. Doing the following steps should help clear the virus and get rid of the warning if the automatic redirect is causing it. If the WWW address in the search bar is the same as the one you typed in, then you can skip this method.
Type “chrome://extensions” into the Chrome search bar without the quotation marks to access the Chrome Extensions page. Then click the “Remove” button found below any extensions you are not familiar with or that you do not use.
Next, click the three dots in the top corner of the Chrome browser. Select “Settings” from the list that appears, and then scroll down in the window that appears and click “Advanced.”
Continue scrolling down until you find “Clean up computer,” and click it. The close and restart Chrome.
In some cases, if a virus has changed your homepage, you need to change it back. Click the three buttons and open the “Settings” menu again. Under “On Startup” make sure “Open a specific page or set of pages” is selected, and then click “Add a new page.”
Type in the address of the homepage you want. Click the “ADD” button.
Back in the settings window, scroll to the search engine subtitle. Make sure the search engine you want to use is selected from the dropdown menu.
Now, click on “Manage search engines” and remove any unwanted search engines by clicking the three dots to the right of it and selecting “Remove from list.”
The steps above should clear any viruses or corruption from Chrome if a website redirect is the cause of the Your Connection Is Not Private warning.
Another reason you may see the warning about a connection that is not private is because you need to clean your Chrome cache. Follow these steps to do this:
As in previous methods, click on the three dots in the right-hand corner of the browser. With the menu open, hover your mouse over “More tools.” A separate menu will appear. Choose the option to “Clear browsing data” on that one.
Now, click on the “Advanced” tab, and make sure the box next to “Cookies and other site data” is marked as well as the boxes next to “Browsing history,” “Download history,” and “Cached images and files.” Clear this data from the beginning of time if given the option.
Once Chrome has cleaned the cache, close the browser and restart it. Now, attempt to return to the website to see if the problem is resolved.
Sometimes third-party antivirus programs interfere with your connection. Whenever a third-party antivirus is suspected of causing computer problems, you should always first check to make sure Windows Defender (Microsoft’s built-in antivirus) is deactivated. Running two antivirus programs (such as Windows Defender and a third-party antivirus) at the same time can cause many problems as the two can interfere with each other. To find out how to deactivate Windows Defender, click here.
With Windows Defender disabled, check to see if you can access the webpage. If you can’t, you need to uninstall your antivirus software. Press the [X] and [Windows] keys on your keyboard together. Click on “Settings.”
Choose “Apps” in the Settings window. In the “Apps & Features” submenu, scroll down until you find your antivirus program. Click on it, and then click the “Uninstall” button.
Click on the Start menu Power icon and restart your computer when the uninstall process is complete.
Once your computer restarts, see if you can access the webpage. If the problem is not resolved, reinstall your antivirus and move on to the next method. If the problem is resolved, you can try reinstalling the third-party antivirus in case a Windows update corrupted it. If the problem reappears after you reinstall the antivirus, you will need to uninstall it and find another third-party antivirus or turn on Windows Defender and use that. You should never use the Internet without some antivirus protection active on your computer.
If you are using your home connection, you need to make sure you have password protection on it. If you already have a password, you need to change the password. It is possible someone has hacked into your network and is watching your activity. Changing the password should fix the error if this is the case.
You may also see this error on a public network. It is best not to proceed to the webpage if this is the case and return to your password-protected home network. In general, anything you access on a public network is not private.
Before doing a complete Chrome reinstall, you can try resetting the browser. These are the steps to do it:
Click the three dots in the top corner of the Chrome browser again. Select “Settings.” Once you open the Settings options, scroll to the bottom and click “Advanced.”
Continue scrolling down until you find “Restore settings to their original defaults,” and click it.
In the pop-up that appears, click “RESET SETTINGS.”
Close Chrome and open it again. See if you can access the website.
If this works, you will need to go back to the extensions page you accessed in Step #1 of Method 4. All the extensions will be disabled. You should enable the extensions you use one at a time to see if one of them is interfering with the page loading.
In order to do this method, you need to have another browser downloaded into your computer. Most Windows 10 machines have Microsoft Edge, but if you did the extensive steps required to remove Edge, you will need to download Firefox, Opera, or whatever your preferred backup is, or you need to reinstall Edge before continuing.
After you have made sure you have at least one other browser available on your computer and that the alternate browser can access the Google website to download Chrome without the warning, open the Control Panel by typing into the Start menu and clicking on it as mention in previous methods. Choose “Uninstall program” when the control panel menu populates.
A list of programs you have installed will appear in the Uninstall window. Scroll down and click on “Chrome.” Then, click the “Uninstall” button.
Access the Google website to download Chrome from your alternate browser, and follow the onscreen instructions to download and install it.
Hopefully, one of these many options has resolved the warning on the website you want to access.
If none of the previous methods work, the problem stems from the website itself. Even websites you are familiar with neglect to update certificates. Usually, waiting 24 hours resolves the issue if the website is truly reputable and if the warning is their fault. As mentioned at the beginning of this article, it is never a good idea to ignore this warning without first determining what is causing it. However, you can simply bypass the error if you feel you must access the website immediately. Keep in mind that following these instructions may place you and your data at risk. Even using Incognito Mode will not prevent hackers from seeing the information you are sending when you ignore this warning and proceed.
When the “Your Connection Is Not Private” screen appears on your browser while accessing the website, click “Advanced.”
Now, simply choose the option to “Proceed” to the website you were trying to access.