Computers rely on an internet connection for most of its functions. Internet connection issues can cause a lot of problems for users. One common issue that Windows 10 users can encounter is The Default Gateway is Not Available problem.
This problem prevents you from connecting to the internet. Knowing how to solve this issue is essential.
What causes the problem?
There are many possible causes for this problem. Default gateway not being available may be due to outdated drivers, incorrect router settings, wrong IP address settings or some antivirus that controls internet traffic.
First: Make a System Backup
Before starting any computer repair, it is ideal to back up your files to ensure that you won’t lose any critical data.
Follow these steps to help you in backing up your data.
Press the Windows key on your keyboard and click on the “Settings” icon.
Click on “Update and Security”.
Click on the “Backup” tab on the side menu.
Connect a flash drive or external hard drive to your computer. Click “add a drive” and then choose the drive you connected
Methods to fix “The Gateway Is Unavailable” on Your Computer
Fix 1: Install/Update your Ethernet Driver
Step 1: Press the Windows key on your keyboard and click on the “Settings” icon.
Step 2: Select “Windows Update” on the side menu.
Step 3: Wait for the system to check for updates and then download it.
Fix 2: Use Advance System Repair Tool (Restoro)
Restoro is a program that analyzes your computer and automatically repairs issues on your PC that may cause the default gateway unavailable error.
Follow the steps below on how to download and use Restoro on your computer.
These steps will require you to temporarily deactivate your anti-virus to prevent it from interfering with Restoro.
Step 1: Download and Install Restoro for free
Step 3: After installing restoro, it will automatically scan your computer for the first time.
Step 4: You can view the details of the scan by expanding the “Details” tab.
Step 5: To fix the issues found, expand the “Recommendation” tab and choose between “Clean” and “Ignore.”
Step 6: Click on “Clean Now” at the bottom part of the program to begin fixing the issue.
Most of the time, Restoro will fix the issue with the default gateway being unavailable. But if the problem is still present, proceed to the next method.
Fix 3: Change the power management of your network adapter
Power management can affect the performance of your network adapter if it’s on power-saving mode. You can change the settings of your power management by following these steps:
Step 1: Press Windows key + X and select Device Manager from the pop-up list
Step 2: Expand the “Network Adapters” tab and select your network adapter.
Step 3: Right Click on your network adapter and select “Properties” tab
Step 4: Go to the “Power Management” tab and make sure that “Allow the computer to turn off this device to save power” is unchecked
Step 5: Click “OK” to save changes and reboot your computer
After restarting the computer, try reaccessing the internet and see if it fixes the problem. If the issue is still there, proceed to the next method.
Fix 4: Change the power saving mode of your wireless network adapter
Another way to solve the default gateway is unavailable error is by checking your power saving mode settings. To do this, see the steps below:
Step 1: Press Windows key + S and type Power Options. Select Power Options on the result.
Step 2: Select your current power option plan and click on “Change Plan Settings.”
Step 3: Click on “Change Advanced Power Settings”
Step 4: Expand the “Wireless Adapter Settings” tab and “Power Saving Mode” tab
Step 5: Set On Battery and Plugged In settings to Maximum Performance
Step 6: Click on OK to save changes and reboot your computer.
After rebooting, try to browse the internet and see if the error is resolved. If the problem still occurs, proceed with the next method.
Fix 5: Reset TCP/IP using Command Prompt
If trying the methods above doesn’t work, doing a TCP/IP reset using netshell command would fix the issue on the default gateway unavailable.
To do these kindly see the steps below:
Step 1: Press Windows key + X and choose Command Prompt (Admin) from the menu.
Step 2: Enter these lines on the Command prompt:
netsh int ip reset
and press enter.
Step 3: After the process is done, close the Command Prompt and Reboot your Computer.
After executing the steps above, try to check if the issue is resolved.
The default gateway is unavailable error is mostly due to outdated drivers or improper network adapter configuration. To fix this, make sure to try all the solutions above.
If the problem still exists after trying the methods in this article, the problem is most likely with your ISP. Contact your ISP customer hotline for assistance in resolving the issue.