How to Fix the “Microsoft Edge Not Responding” Problem in Windows

How to Fix the “Microsoft Edge Not Responding” Problem in Windows

/ James Masterson

Microsoft Edge not responding or loading web pages is a common bug you might encounter when using the browser. It can happen anywhere, whether you use Windows 10, Mac, iOs, or an Android device. Sometimes, you might even need to fix the Microsoft Edge browser due to different reasons like the tabs are freezing, sites are crashing, or when seeing an internet connection error.

The Microsoft Edge browser for Windows and other major operating systems is well-optimized. However, it may occasionally experience an error, such as the browser not responding due to resource restrictions. It’s not necessarily a browser issue; it could be due to the Edge browser being unable to complete the primary task due to a lack of resources.

Since switching to the Chromium source engine, the Edge browser has seen a tremendous increase in popularity. Up until that moment, Microsoft’s solution provided a lag-free and convenient user experience, but it lacks all of Chrome’s features.

As soon as users learned that the browser was switching to the Chromium Engine, they made the switch without hesitation. Edge became the default browser for a substantial number of users right quickly.

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While it appears to have resolved its most fundamental problems, some users had one minor issue: the browser occasionally freezing. Numerous complaints have been made about this on the Microsoft Support Forum.

There are two types of errors in general:

  • Microsoft Edge starts up but then stops working – You can regularly open Edge, but it does not function properly. It may continue to crash, shut off, or freeze at times.
  • Microsoft Edge will not launch – Edge will not open at all or is not capable of being launched or loaded.

For the two scenarios, there are some suggested remedies. You might try any of the solutions listed below to resolve the issue. Let’s have a look at each stage in detail.

Causes of Microsoft Edge Not Responding

You might see Microsoft edge not responding error due to several reasons. Some of the most common are:

  • Website error – Microsoft Edge issues can be caused by websites that are not supported, by opening too many websites simultaneously, or by installing outdated Microsoft Edge extensions.
  • Using out-of-date version – If you’re using outdated files when running your Microsoft Edge, you may experience issues like the browser refusing to open or reacting slowly. Microsoft Edge issues can be caused by a lack of available storage space or misconfigured internet configurations, among other things.

Microsoft Edge Not Responding Troubleshooting Methods

The good news is there are several ways to fix Microsoft Edge issues. In addition, you can easily do it in minutes using one of several tried-and-true remedies. Make your way through this list of fixes, starting with the most straightforward and progressing to the more complicated, until Microsoft Edge operates appropriately. Here is the list of steps broken down for you:

First Method – Restart or Reset Microsoft Edge

When it comes to applications not responding, the first thing to do is relaunch Edge. While closing and then re-opening an application is simple, it can be difficult if frozen. Therefore, you can open the task manager to force the browser to close.

  1. Opening the task manager in four ways:
  • Use keyboard shortcuts such as ‘ctrl + shift + esc’. Voila! It should open up directly.
  • Right-click on your taskbar and press Task Manager, which is third from the bottom of the list.
  • Another method is via the Windows Start button.
    – First, press the Windows key on your keyboard. Or, click on the Windows Start button on your taskbar.
    – Then, type in ‘task manager’.
    – Press ‘open’.
  • Or, you could press ‘Windows + R’ at the same time on your keyboard. This will open the run line command. Type in ‘taskmgr’ then press Enter or click on OK.
  1. Once open, locate the Windows Edge in the list of running applications. Next, click on Windows Edge then press the ‘End Task’ button on the lower right. You could also right-click on the application and end the task there.
microsoft edge end task
  1. Re-open your browser and check if you run into any more issues while using the browser.

Second Method – Closing Other Unused Apps

Having so many applications running in the background can cause the Microsoft Edge browser and others to perform poorly on your PC. Thus, the best thing to do is close those apps and restart Microsoft Edge.

  1. Open the task manager via one of the three steps from the earlier method. Close Microsoft Edge.
  2. Once the task manager is open, you’ll see that under Memory, heavy-consuming applications have a significantly darker colour. Close those applications by clicking on the app and clicking End Task.
google chrome end task
  1. Other than that, close other applications that you’re not using. Thus, your PC would not have to perform heavily to run Microsoft Edge.
  2. Again, open up your Microsoft Edge browser and see if you run into any more issues.

Third Method – Disabling and Uninstalling Installed Extensions

Sometimes, the extra browser extensions cause Microsoft Edge to stop responding suddenly. Some extensions can be heavy-running, and your browser can struggle, or you may have too many extensions installed. Therefore, you should consider disabling or uninstalling some of your extensions.

  1. Launch the Microsoft Edge application.
  2. First, look for the three dots right beside your profile on Microsoft Edge. Choose Extensions, and a list will open up. Look for Extensions, and click on it. A list of your extensions should open up.
  3. There should be a switch on the very right side of your extensions. Toggle it to disable some extensions and restart them.
  4. Look for extensions you don’t use anymore. Once you’ve figured that out, you can delete them by right-clicking on the icon of the service. Choose Remove from Microsoft Edge, then click on Remove.
edge clear cache
  1. Restart your browser. Then, check if you run into any more issues after.

Fourth Method – Cleaning Up Your Microsoft Browser Cached Data

Windows users will sometimes experience this issue when too much data is eating their computer’s storage. Ensuring that your Edge data or browser cached information is clean will help improve its performance. If you suspect your browser has collected too much temporary data, you can quickly clear the browsing data section.

  1. Select Microsoft Edge browser.
  2. This time, click on the three dots right beside your profile on the browser. Select settings, which can be found near the bottom of the list, and choose Settings. You will be redirected to a new tab.
    • Or, you could type in edge://settings/privacy on the search bar of your browser.
    • Another method to open Clear Browsing Data on your browser directly is to press the ‘Ctrl + Shift + Del’ at the same time. The dialogue box should open immediately.
microsoft edge browser
  1. On the very left of your browser, there is a list. Choose Privacy, Search, and Services. Then, scroll down a bit to get to Clear Browsing Data.
  2. Next to Clear Browing Data Now, there is ‘Choose what to clear’- click on the button, and a dialog box should open up.
clear browsing data
  1. Here, look for ‘Cookies and Other Site Data’ and ‘Cached Images and Files’. Select these boxes only, and click on “Clear Now”, or press ‘Delete’ on your keyboard.
  1. Wait for your browser to clean up, then restart your browser. Look out for any more issues your browser may encounter again.

This method will also clean up your browsing history or website data, making it an even better solution.

Fifth Method – Updating the Browser

Any application will struggle, including web browsers, when using outdated files. If you find Microsoft Edge opens with difficulty, you might be dealing with this issue. Aside from performing poorly, the browser might become incompatible with specific Windows updates. Moreover, outdated browsers tend to be prone to privacy and security issues when they’re obsolete. Replacing obsolete files may be a good solution. Here are a few steps on how to update your browser:

  1. Updating the browser via the browser itself:
    • First, launch Microsoft Edge browser.
    • Again, go back to the three dots beside your profile, and look for settings. You will be redirected to the Settings tab.
    • Click on About Microsoft Edge.
      1. You could also type in edge://settings/help to open About Microsoft Edge.
    • In the tab, you can easily see if your browser is up to date or not. If not, click on Update Microsoft Edge. The browser will immediately install the updates.
  2. Once the browser is updated, open up About Microsoft Edge again. This time, “Your Browser is Up to Date” will show up on the About page instead.
  1. Look out for other issues with your browser.

Sixth Method – Resetting the Entire Browser

In general, it may be best to reset the entire browser. This will clear temporary data (e.g., cookies and cached files). Moreover, this feature will also turn off all of your extensions. However, this will not affect data like your favorites, history, and your saved passwords, so don’t worry!

  1. Launch the Microsoft Edge browser.
  2. Like the previous methods, click on the three dots beside your profile. Go to settings, and be redirected to the Settings tab.
  3. On the right side of the list, click on Reset settings, then Restore settings to their default values.
    1. You may also type edge://settings/resetProfileSettings in your search bar.
  4. A dialogue box will appear. Click reset.
reet settings microsoft edge
  1. Thus, your browser will turn back into its default settings. Keep an eye out for any more issues while using your browser. If the issue still persists, turn to the last method.

Seventh Method – Repairing the Edge Browser via Settings

Scan your application for any other issues your browser is still running into this time. After your device scans the case, it will automatically attempt to fix the problem. This is the best fix for those struggling to access their browser to do the previous fixes.

  1. Open the Start menu by pressing the Windows key, or clicking on the Start button on your taskbar. Open the settings, and click on Apps.
    • Or, you can type in “Apps and Features” on the start menu.
  2. You will be redirected to Apps and Features. Look for Microsoft Edge in the list, and click on the icon. This will open the drop-down menu, and you will see two buttons: Modify and Uninstall. Choose Modify.
  3. This will open the User Account Control, and click Yes.
  4. Choose ‘Repair’. This will automatically scan for any issues and provide fixes. Lastly, open Microsoft Edge and look out for any more issues that continue to persist.
repair microsoft edge


The solutions found above are most likely to help you fix the Not Responding issue while using Microsoft Edge. If the problem persists, we recommend uninstalling the current version of Edge from your computer and reinstalling Microsoft Edge. If that does not work, you can try installing other browsers for your PC instead, like Google Chrome, Firefox, or Opera.

James Masterson
Meet the author

James is a software engineer and an information architect with keen attention to detail. He focuses on data-driven decisions, making sure that all decisions are backed up by reliable facts. His key interests include enhancing find-ability and usability of our content related to Windows 10; troubleshooting errors; and tech news. James is also enthusiastic about structured data, which he believes will help the world make better sense of their information in the digital age.