Is Your Laptop Touchpad Not Working? Here’s a Guide to Help

Is Your Laptop Touchpad Not Working? Here’s a Guide to Help

/ Andrew Holdeman

Reinstall and Update Device Drivers

The laptop touchpad is not working properly, and it could be either a technical fault or an issue associated with the hardware. To fix this problem, you will need to install updated drivers for your device so that the error does not occur again in the future.

Here are the steps to follow:

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Step 1: Launch’ device manager’ by right-clicking the windows icon in the main menu or launch it via run utility. Click windows key+R, and type ‘devmgmt.msc‘ in the run command box. It will open the device manager. 

device manager

Step 2: In the device manager window, navigate to ‘human interface devices’ and expand it. 

Step 3: In the next step, right-click the ‘HID-compliant touchpad’ to select the option of ‘uninstall device’ from the drop-down menu. 

unnstall hid compliant

Step 4: Once uninstalled, now select option f, ‘scan for hardware changes,’ and it will help to reinstall the compatible driver. 

scan hardware changes

Step 5: Repeat the same steps till step 3 and right-click ‘HID-compliant touchpad’ to select the option of ‘update driver.’ 

Step 6: In the next window, select the option of ‘search automatically for drivers or Browse manually for drivers.’ It will automatically search and install the latest update available for the drivers.

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Check Other Accessories Disabling the Touchpad

Any other hardware device connected to your PC can also cause the ‘My touchpad not working error.’ Devices like external mice, touchpads, or tablets will automatically disable the built-in touchpad and other pointing devices. Hence, all external and USB devices should be disabled to avoid this error. All connected devices should be unplugged, and Bluetooth should be turned off to resolve the error. Here are the steps to turn the Bluetooth off. 

Step 1: Launch the ‘settings’ menu from windows +I. 

windows i keyboard shortcut

Step 2: In the settings menu, select the option of ‘devices’ followed by selecting ‘Bluetooth and other devices’ from the left pane. 

windows settings devices option
bluetooth and other device

Step 3: In the Bluetooth window, toggle the button off. 

Enable the Touchpad In Settings

Before looking for other quick-fix methods, check if the touchpad is enabled in settings. Here is how you can check it in windows. 

Step 1: Launch ‘settings’ from the main menu, i.e., click on the windows icon and search for ‘settings icon.’ Double-click the icon to launch it. In the settings menu, click on ‘devices.’ 

windows settings devices option

Step 2: In the devices menu, select the option of ‘touchpad’ from the left pane. 


Step 3: Toggle the button on under the touchpad option in the next window. 

Check BIOS Setup

If the methods mentioned above are not working, then touchpads can be enabled from BIOS. Here is how you can enable the touchpad from BIOS settings. 

Step 1: Restart your device and open the BIOS settings menu. In the BIOS menu, locate the option of ‘touchpad settings,’ i.e., ‘internal pointing device.’ 

internal pointing device

Step 2: In the window of ‘internal pointing device,’ enable the option. Save changes and ‘exit’ BIOS. 

enable touchpad

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Disable Tablet PC Services

The touchpad may also not work due to enabled tablet input services. If the touchscreen option and function keys are turned on, it won’t allow the touchpad to work, presenting an error. A touchscreen controls the stylus. Therefore, disabling tablet PC services can help to resolve the problem. Here are the steps to follow:

Step 1: Launch the ‘Run’ command box via windows key+R. In the command box, type ‘services.msc’, and it will launch the ‘windows services manager.’ 

run services msc command

Step 2: In the ‘services manager’ window, navigate to ‘tablet PC input service’ and right-click the option to select ‘stop.’ 

tablet pc input service

Step 3: Right-click the ‘tablet PC input service’ again and select ‘properties.’ In the properties pop-up window, click on the ‘general tab’ in the ‘startup type section. Click on the option to select ‘disabled.’  

disable tablet pc input service

Step 4: Select ‘apply’ and click ‘ok’ to complete the action. 

Reset Touchpad Settings

Resetting touchpad settings could also resolve the touchpad not working error. This could be done with windows settings. Here are the steps to follow:

Step 1: Launch ‘setting’ via windows key+I. In the settings menu, select the option of ‘devices.’

touchpad option

Step 2: In the devices window, select the option of ‘Bluetooth and devices’ from the left pane.

Step 3: Click on ‘touchpad’ and select the option of ‘reset’ in the Bluetooth and devices window. Once the reset is complete, check if the error persists. 

reset touchpad

Repair System Files

Corrupted system files linked to any outdated or malware-attacked driver for the touchpad can cause functionality errors. Using the SFC scan to check the error and methods to resolve the error can help. Here is how you can use the SFC scan to fix the touchpad not working error. 

Step 1: Launch the command prompt by typing ‘command’ in the taskbar’s search box and double-click the option to launch it. Run it as an administrator with full privileges. 

run command prompt administrator

Step 2: Type ‘sfc /scannow’ in the command prompt. Click enter to continue. The SFC scan will initiate, and the issue will be resolved as soon as it completes. 

sfc scan

Update Windows for Updated Driver Software

As the outdated driver couldn’t support appropriate communication between devices and operating systems, the same goes for outdated windows. Hence, updating windows to the latest version can resolve the touchpad not working error. Here are the steps to follow: 

Launch settings via the main menu and select the update and security option from the settings window. In the update and security window, choose the option of windows update. And check for updates—select update to resolve errors. 

check updates
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Frequently Asked Questions About My Touchpad Not Working

Why is My Laptop Touchpad Frozen?

Some possible causes include software issues, hardware problems, or other system errors. To troubleshoot the case, you may need to perform some basic diagnostic tests on your computer to see what is causing your mouse cursor to freeze. Check whether any recent updates have been installed on your device that may have caused the touchpad to freeze. Try restarting your laptop and see if that helps fix the problem.

How do I Fix My Laptop Mouse Touchpad?

The first step in fixing a laptop mouse touchpad is checking to ensure it is not malfunctioning. If the touchpad appears to be functioning correctly, try adjusting its sensitivity settings using the control panel on your computer. If this does not resolve the issue, download and install any available driver updates for your laptop model.

If these steps do not solve your problem, you should try uninstalling and reinstalling your laptop’s touchpad drivers or software. You can also try resetting your PC or performing a hard reset and restoring it to factory settings if none of these other solutions work.

Does an External Device Affect My Mouse Settings?

An external device, such as a gaming mouse or trackpad, may affect your mouse settings somehow. This can be especially true if the machine uses different tracking technology or has different sensitivity settings.

For example, some gaming mice feature customizable buttons that you can program to perform specific commands or functions within your computer’s operating system or other applications. If your regular mouse settings are not working correctly with an external device, you may need to adjust these settings accordingly.

Disable certain features on the external device for it to work more seamlessly with your regular mouse. Ultimately, the best way to ensure that an external device does not interfere with your mouse settings is to research ahead and experiment with different adjustments and configurations until you find a setup that works well for both devices.

Andrew Holdeman
Meet the author

Andrew has extensive experience with a wide range of writing platforms and automation systems. He has spent over 6 years creating content and troubleshooting for various companies. He also enjoys spending time with his family and his fiancé, while staying active and healthy.