Fix: There Was A Problem Resetting Your PC

Fix: There Was A Problem Resetting Your PC

/ Shayne Sherman

Back in the Windows 7 and XP days, for you to reset your PC to factory settings, you would need to reinstall the whole operating system. But, with Windows 10, it offers users the option to reset your computer using the built-in tools in Windows so that even an average user can perform the procedure.

However, even with this handy feature, some users still experience problems when they try to reset their PC and encounter a “There Was A Problem Resetting Your PC” error message. Lucky for you, this kind of problem can be quickly resolved with a few tweaks.

Today, we are going to show you a few methods that you can easily perform to try and fix the problem when resetting your PC back to default settings.

See Also: How to Fix High CPU usage on Windows 10 (WMI Provider Host)

Let’s get right into it.

Method 1: Use SFC Scan Command on Windows.

If you are having issues resetting your Windows operating system, it is possible that some of its files got corrupted and it can’t continue on restoring your system back to default settings.

To fix this, you can use the SFC scan command in Windows to try fixing the corrupted system files on your Windows operating system.

Check out the steps below to guide you through the process.

Step 1. On your computer, press on Windows Key + S and search for Command Prompt.

Step 2. After that, click on Run as an Administrator to open the Command Prompt with administrative privileges.

Command Prompt

Step 3. Lastly, inside the Command Prompt, type sfc /scannow and hit Enter.

sfc /scannow

Check out all the possible return messages after using the SFC scanner so that you would know what happened to the system scan that you have performed.

  • Windows Resource Protection did not find any integrity violations – This means your operating system doesn’t have any corrupted or missing files.
  • Windows Resource Protection could not perform the requested operation – The repair tool detected a problem during the scan and an offline scan is needed
  • Windows Resource Protection found corrupt files and successfully repaired them – This message will appear when the SFC was able to fix the problem it detected
  • Windows Resource Protection found corrupt files but was unable to fix some of them. – If this error occurs, you will need to repair the corrupted files manually. See the guide below.

**Try to run SFC scan two to three times to fix all the errors**

Next, restart your computer and try resetting it once again to see if the error message would still occur on your Windows operating system.

However, if the issue still occurs when you try and reset your operating system, you can proceed to the next method below.

Method 2: Use System Restore Point.

If you have a system restore point set on your Windows device, then you can use this to revert back to the last known working state of your computer. With this, you can roll back your operating system to a working state without having the need for resetting it.

To do this, follow the guide below.

Step 1. On your computer, press on Windows Key + S and search for System Restore.

Step 2. After that, click on Create a Restore Point.

Restore point

Step 3. Now, inside the System Properties window, click on the System Protection tab.

Step 4. Click on System Restore.

System Restore

Step 5. Wait for the System Restore window to open, then click on Next.

Step 6. Lastly, choose a restore point from the list and hit Next to begin the system restore.

Confirm restore point

Follow the on-screen prompts to guide you through the process. Now, restart your computer and it will be restored to the last known working state without actually resetting your Windows operating system.

Method 3: Rename Software and System Registry.

If your system is stuck in a reset loop and you can’t access your files on Windows, you can try running a simple line of command using the Command Prompt to solve the issue on resetting your operating system.

Follow the steps below to guide you through the process.

Step 1. On your computer, press on Windows Key + S and search for Command Prompt.

Step 2. After that, click on Run as an Administrator to open the Command Prompt with administrative privileges.

Command Prompt

Step 3. Lastly, type the following commands inside the command prompt.

cd %windir%\system32\config
  • cd %windir%\system32\config and hit Enter.
  • ren system system.001 and hit Enter.
  • ren software software.001 and hit Enter.

After executing the commands above, close the command prompt and restart your computer. Now, try resetting your computer once again to see if the process would complete successfully.

On the other hand, if the issue still occurs and you are still unable to reset your computer. You can try doing the next method below to fix the issue on Windows.

You might also like: Removing Windows Activation Watermark on your Computer

Method 4: Disable ReAgentc.exe

Some users that encountered the “There Was A Problem Resetting Your PC” reported that their problems are resolved after disabling the ReAgentc.exe. The said .exe file is related to Windows Recovery Environment and for some unknown reasons the file affects the resetting process of your Windows computer.

To disable the ReAgentc.exe on your computer, check out the steps below.

Step 1. On your computer, press on Windows Key + S and search for Command Prompt.

Step 2. After that, click on Run as an Administrator to open the Command Prompt with administrative privileges.

Command Prompt

Step 3. Lastly, type reagentc /disable on Command Prompt and hit Enter.

Now, restart your computer and try to reset your PC once again to see if the process would push through. On the other hand, to re-enable the ReAgentc.exe on your computer, just type reagentc /enable in the Command Prompt.

reagentc /disable

However, if the issue still occurs, we suggest that you just proceed with the actual reinstallation of Windows to reset your PC.