What is Remote Assistance?

Remote Assistance is software application developed by LogMeIn, Inc.. It is most commonly found on computers running Windows 10 with nearly 59.32% of installations running this operating system. Remote Assistance's installer is typically 9.00 MB in size and installs around 16 files. The most common release is 7.0.454 with 76.27% of all installations currently using this version.

Remote Assistance is most popular in the United States with 37.51% of installations residing in this country.

When using a computer that is connected to the internet, Remote Assistance is known to create 1 firewall exception to allow inbound and outbound connectivity.

About Remote Assistance?

Remote Assistance, a LogMeIn branded software, is a comprehensive computer support and remote access solution. It utilizes a proprietary remote desktop protocol transmitted via SSL, enabling support technicians to deliver efficient remote customer support services. The software connects the remote desktop and the local computer using SSL over TCP or UDP, and leverages NAT traversal techniques to achieve peer-to-peer connectivity when available. With its secure and reliable features, Remote Assistance is a trusted choice for remote support needs.

Software Behaviors

Services:

CallingCard.exe runs as a service named 'LogMeIn Rescue (f67d4077-d214-5193-94a9-e62a95a64953)' (LMIRescue_f67d4077-d214-5193-94a9-e62a95a64953).

Firewall:

CallingCard.exe is added as a firewall exception for 'C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe'.

Startup Entries

Registry entries:

CallingCard.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LogMeInRescueCallingCardskunb65' and executes as "C:\Program Files\LogMeIn Rescue Calling Card\kunb65\CallingCard.exe".

Registry entries (User):

CallingCard.exe is loaded once in the current user (HKCU) registry as a startup file name '*LogMeInRescue' which loads as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe" -runonce reboot.

Software Details

URL:

https://www.logmein.com

Support:

–

Installation path:

C:\Program Files\LogMeIn Rescue Calling Card\

Uninstaller:

MsiExec.exe /I{51B45305-3996-490B-BE32-6F9800CD43C5}

Size:

9.00 MB

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