What is Remote Support?

Remote Support is software application developed by LogMeIn, Inc.. It is most commonly found on computers running Windows 7 with nearly 66.67% of installations running this operating system. Remote Support's installer is typically 7.00 MB in size and installs around 11 files. The most common release is 7.0.454 with 58.33% of all installations currently using this version.

Remote Support is most popular in the United States with 95.24% of installations residing in this country.

When using a computer that is connected to the internet, Remote Support is known to create 1 firewall exception to allow inbound and outbound connectivity.

About Remote Support?

Remote Support is a LogMeIn-branded software solution designed for computer support and remote access. Utilizing a proprietary remote desktop protocol transmitted via SSL, it enables support technicians to deliver efficient remote customer support services. The software facilitates a secure connection between the remote desktop and the local computer via SSL over TCP or UDP, employing NAT traversal techniques to achieve peer-to-peer connectivity when possible.

Software Behaviors

Services:

CallingCard.exe runs as a service named 'LogMeIn Rescue (837712e7-f121-52b6-f34f-cfbc8948faba)' (LMIRescue_837712e7-f121-52b6-f34f-cfbc8948faba).

Firewall:

CallingCard.exe is added as a firewall exception for 'C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe'.

Startup Entries

Registry entries:

CallingCard.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LogMeInRescueCallingCard' and executes as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe".

Registry entries (User):

CallingCard.exe is loaded once in the current user (HKCU) registry as a startup file name '226_10354972239988' which loads as "C:\users\user\appdata\Local\LOGMEI~1\LMIR0001.tmp_r.bat".

Software Details

URL:

https://www.logmein.com

Support:

–

Installation path:

C:\Program Files\LogMeIn Rescue Calling Card\

Uninstaller:

MsiExec.exe /I{C2835850-FCEB-4A1A-A213-57E7A9A8EC62}

Size:

7.00 MB

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