HP Support Solutions Framework

HP Support Solutions Framework

by Hewlett-Packard

What is HP Support Solutions Framework?

HP Support Solutions Framework is software application developed by Hewlett-Packard. It is most commonly found on computers running Windows 10 with nearly 63.61% of installations running this operating system. HP Support Solutions Framework's installer is typically 1.00 MB in size and installs around 75 files. The most common release is 12.0.30.219 with 16.24% of all installations currently using this version.

HP Support Solutions Framework is most popular in the United States with 63.54% of installations residing in this country.

HP Support Solutions Framework adds 1 scheduled task to the Windows Task Scheduler launching the program at randomly scheduled times. When using a computer that is connected to the internet, HP Support Solutions Framework is known to create 2 firewall exceptions to allow inbound and outbound connectivity.

Software Behaviors

Services:
  • hpsupportsolutionsframeworkservice.exe runs as a service named 'HPSupportSolutionsFrameworkService' (HPSupportSolutionsFrameworkService) "This service allows for the detection of HP products and enables identification of support solutions for detected products.".
Firewall:
  • hpdevicedetection3.exe is added as a firewall exception for 'C:\Program Files\HP\Common\HPDeviceDetection3.exe'.
  • hpsupportsolutionsframeworkservice.exe is added as a firewall exception for 'C:\Program Files\Hp\Common\HPSupportSolutionsFrameworkService.exe'.
Scheduled tasks:
  • hpsupportsolutionsframeworkservice.exe is scheduled as a task with the class '{E05E7C00-9F9C-45BD-9614-85D9E012F27A}' (runs on registration).

Startup Entries

Registry entries (User):
  • hpdia.exe is loaded once in the current user (HKCU) registry as a startup file name 'HP Download and Install Assistant' which loads as "C:\Program Files\Hp\Common\plugins\HPDIA.exe" /Restart.

Software Details

URL:
https://www.hp.com
Support:
Installation path:
C:\Program Files\hp\common
Uninstaller:
MsiExec.exe /I{23CCE784-A812-4647-AEFF-1DCCD4E57478}
Size:
1.00 MB
Language:
English

HP Support Solutions Framework Executable Details

Primary executable:
sqmapi.dll
Name:
HP Support Solutions Framework
Path:
C:\Program Files\hp\common\sqmapi.dll
MD5:
SHA-1:
SHA-256:
Files installed by HP Support Solutions Framework
File Type Filename MD5
DLL
24fbc083070499bf77fa794323a86c94
DLL
14ca2d531550bc002ad7749762db393a
DLL
ebd7d06c0a0d88f3097a434034b07f79
DLL
1d55ec6ca0e449751545ccad68d1b4d2
DLL
c22396ea757fc9f327a466ca20e799e0
EXE
fe1a73a231bf6440f5ba199ca537b388
DLL
472077e482e94ff345d2be08235c7812
EXE
3d7395305519cd8b9ba9298765cd0917
DLL
61f8deb9190b7f2cf11f6b2df6c348d2
DLL
b6b206bdcb1fcd4b24dd592dfa84c97f