HP Support Solutions Framework

HP Support Solutions Framework

by Hewlett-Packard

What is HP Support Solutions Framework?

HP Support Solutions Framework is software application developed by Hewlett-Packard. It is most commonly found on computers running Windows 10 with nearly 63.61% of installations running this operating system. HP Support Solutions Framework's installer is typically 1.00 MB in size and installs around 75 files. The most common release is 12.0.30.219 with 16.24% of all installations currently using this version.

HP Support Solutions Framework is most popular in the United States with 63.54% of installations residing in this country.

HP Support Solutions Framework adds 1 scheduled task to the Windows Task Scheduler launching the program at randomly scheduled times. When using a computer that is connected to the internet, HP Support Solutions Framework is known to create 2 firewall exceptions to allow inbound and outbound connectivity.

Software Behaviors

Services:
  • hpsupportsolutionsframeworkservice.exe runs as a service named 'HPSupportSolutionsFrameworkService' (HPSupportSolutionsFrameworkService) "This service allows for the detection of HP products and enables identification of support solutions for detected products.".
Firewall:
  • hpdevicedetection3.exe is added as a firewall exception for 'C:\Program Files\HP\Common\HPDeviceDetection3.exe'.
  • hpsupportsolutionsframeworkservice.exe is added as a firewall exception for 'C:\Program Files\Hp\Common\HPSupportSolutionsFrameworkService.exe'.
Scheduled tasks:
  • hpsupportsolutionsframeworkservice.exe is scheduled as a task with the class '{E05E7C00-9F9C-45BD-9614-85D9E012F27A}' (runs on registration).

Startup Entries

Registry entries (User):
  • hpdia.exe is loaded once in the current user (HKCU) registry as a startup file name 'HP Download and Install Assistant' which loads as "C:\Program Files\Hp\Common\plugins\HPDIA.exe" /Restart.

Software Details

URL:
https://www.hp.com
Support:
Installation path:
C:\Program Files\hp\common
Uninstaller:
MsiExec.exe /I{23CCE784-A812-4647-AEFF-1DCCD4E57478}
Size:
1.00 MB
Language:
English

HP Support Solutions Framework Executable Details

Primary executable:
sqmapi.dll
Name:
HP Support Solutions Framework
Path:
C:\Program Files\hp\common\sqmapi.dll
MD5:
SHA-1:
SHA-256:
Files installed by HP Support Solutions Framework
File Type Filename MD5
DLL
2191560e263bc2e26d1fdd8e69182457
EXE
70d2a985106f8ba983e9d86b76ac27ba
EXE
de45e9bcb3cbdb402a8856063cac4f8c
DLL
4602109e81e95ae0dfc785ea769b39f0
DLL
4af0f9e3cb0742f1ff70dfb2196bb4cd
DLL
fe6bda9ce336f2645fe10ecc22a5c789
DLL
280ec647e1cfbb21736271ac6415aa03
DLL
3b782ffcb673aad41b79a631b2be7b1e
DLL
c13dac54051956721cd1581ff11d29db
DLL
698ae6083df3af7167d83b3b531be5d3