HP Support Solutions Framework

HP Support Solutions Framework

by Hewlett-Packard

What is HP Support Solutions Framework?

HP Support Solutions Framework is software application developed by Hewlett-Packard. It is most commonly found on computers running Windows 10 with nearly 63.61% of installations running this operating system. HP Support Solutions Framework's installer is typically 1.00 MB in size and installs around 75 files. The most common release is 12.0.30.219 with 16.24% of all installations currently using this version.

HP Support Solutions Framework is most popular in the United States with 63.54% of installations residing in this country.

HP Support Solutions Framework adds 1 scheduled task to the Windows Task Scheduler launching the program at randomly scheduled times. When using a computer that is connected to the internet, HP Support Solutions Framework is known to create 2 firewall exceptions to allow inbound and outbound connectivity.

Software Behaviors

Services:
  • hpsupportsolutionsframeworkservice.exe runs as a service named 'HPSupportSolutionsFrameworkService' (HPSupportSolutionsFrameworkService) "This service allows for the detection of HP products and enables identification of support solutions for detected products.".
Firewall:
  • hpdevicedetection3.exe is added as a firewall exception for 'C:\Program Files\HP\Common\HPDeviceDetection3.exe'.
  • hpsupportsolutionsframeworkservice.exe is added as a firewall exception for 'C:\Program Files\Hp\Common\HPSupportSolutionsFrameworkService.exe'.
Scheduled tasks:
  • hpsupportsolutionsframeworkservice.exe is scheduled as a task with the class '{E05E7C00-9F9C-45BD-9614-85D9E012F27A}' (runs on registration).

Startup Entries

Registry entries (User):
  • hpdia.exe is loaded once in the current user (HKCU) registry as a startup file name 'HP Download and Install Assistant' which loads as "C:\Program Files\Hp\Common\plugins\HPDIA.exe" /Restart.

Software Details

URL:
https://www.hp.com
Support:
Installation path:
C:\Program Files\hp\common
Uninstaller:
MsiExec.exe /I{23CCE784-A812-4647-AEFF-1DCCD4E57478}
Size:
1.00 MB
Language:
English

HP Support Solutions Framework Executable Details

Primary executable:
sqmapi.dll
Name:
HP Support Solutions Framework
Path:
C:\Program Files\hp\common\sqmapi.dll
MD5:
SHA-1:
SHA-256:
Files installed by HP Support Solutions Framework
File Type Filename MD5
DLL
ebff5e43ecbd3887be1eb4f883528782
DLL
e82bf2da490ffff60d094418ef1f9c22
DLL
888ad000af81b8b5d9b8245cd9f3c436
DLL
88895f869ef91428ec1c2acbaf1c630c
DLL
134bcd66cca99cdc5424aebf74af8b3b
DLL
6e42abf61f7c6e5b03c35c19b0be97d7
DLL
627a34303ebdcc6e61e9ac826fb17ba7
DLL
af15e3671533465a87abd576f6d7bd66
DLL
d9e9a42c064ee51c4d9ae1209855a1cf
DLL
cf8d57f5cc951fca263b85ba242614cb