HP Support Solutions Framework

HP Support Solutions Framework

by Hewlett-Packard

What is HP Support Solutions Framework?

HP Support Solutions Framework is software application developed by Hewlett-Packard. It is most commonly found on computers running Windows 10 with nearly 63.61% of installations running this operating system. HP Support Solutions Framework's installer is typically 1.00 MB in size and installs around 75 files. The most common release is 12.0.30.219 with 16.24% of all installations currently using this version.

HP Support Solutions Framework is most popular in the United States with 63.54% of installations residing in this country.

HP Support Solutions Framework adds 1 scheduled task to the Windows Task Scheduler launching the program at randomly scheduled times. When using a computer that is connected to the internet, HP Support Solutions Framework is known to create 2 firewall exceptions to allow inbound and outbound connectivity.

Software Behaviors

Services:
  • hpsupportsolutionsframeworkservice.exe runs as a service named 'HPSupportSolutionsFrameworkService' (HPSupportSolutionsFrameworkService) "This service allows for the detection of HP products and enables identification of support solutions for detected products.".
Firewall:
  • hpdevicedetection3.exe is added as a firewall exception for 'C:\Program Files\HP\Common\HPDeviceDetection3.exe'.
  • hpsupportsolutionsframeworkservice.exe is added as a firewall exception for 'C:\Program Files\Hp\Common\HPSupportSolutionsFrameworkService.exe'.
Scheduled tasks:
  • hpsupportsolutionsframeworkservice.exe is scheduled as a task with the class '{E05E7C00-9F9C-45BD-9614-85D9E012F27A}' (runs on registration).

Startup Entries

Registry entries (User):
  • hpdia.exe is loaded once in the current user (HKCU) registry as a startup file name 'HP Download and Install Assistant' which loads as "C:\Program Files\Hp\Common\plugins\HPDIA.exe" /Restart.

Software Details

URL:
https://www.hp.com
Support:
Installation path:
C:\Program Files\hp\common
Uninstaller:
MsiExec.exe /I{23CCE784-A812-4647-AEFF-1DCCD4E57478}
Size:
1.00 MB
Language:
English

HP Support Solutions Framework Executable Details

Primary executable:
sqmapi.dll
Name:
HP Support Solutions Framework
Path:
C:\Program Files\hp\common\sqmapi.dll
MD5:
SHA-1:
SHA-256:
Files installed by HP Support Solutions Framework
File Type Filename MD5
DLL
0203e8b7969c182ed757e87b75ccf82c
EXE
e24ee76e99dac4e5057380930a9cdfd8
EXE
c801909a88d0b88424925bc4a730bf96
EXE
d3353c7a1f6d65259092e8d5f4e9e247
DLL
b6b83b9de2f94d4ed3a6cdb594dcc90d
DLL
3fa467e9fc54e1c95a8e7695a64a8e5d
EXE
1878a79551f2edae7ebd110aae6d33ad
DLL
f729ef13ce86c2684746d2343284bba2
DLL
531cbc01c88530efc6983c2edbe7d58b
DLL
f0c290086048baa18296989dde5ba49c