HP Support Solutions Framework

HP Support Solutions Framework

by Hewlett-Packard

What is HP Support Solutions Framework?

HP Support Solutions Framework is software application developed by Hewlett-Packard. It is most commonly found on computers running Windows 10 with nearly 63.61% of installations running this operating system. HP Support Solutions Framework's installer is typically 1.00 MB in size and installs around 75 files. The most common release is 12.0.30.219 with 16.24% of all installations currently using this version.

HP Support Solutions Framework is most popular in the United States with 63.54% of installations residing in this country.

HP Support Solutions Framework adds 1 scheduled task to the Windows Task Scheduler launching the program at randomly scheduled times. When using a computer that is connected to the internet, HP Support Solutions Framework is known to create 2 firewall exceptions to allow inbound and outbound connectivity.

Software Behaviors

Services:
  • hpsupportsolutionsframeworkservice.exe runs as a service named 'HPSupportSolutionsFrameworkService' (HPSupportSolutionsFrameworkService) "This service allows for the detection of HP products and enables identification of support solutions for detected products.".
Firewall:
  • hpdevicedetection3.exe is added as a firewall exception for 'C:\Program Files\HP\Common\HPDeviceDetection3.exe'.
  • hpsupportsolutionsframeworkservice.exe is added as a firewall exception for 'C:\Program Files\Hp\Common\HPSupportSolutionsFrameworkService.exe'.
Scheduled tasks:
  • hpsupportsolutionsframeworkservice.exe is scheduled as a task with the class '{E05E7C00-9F9C-45BD-9614-85D9E012F27A}' (runs on registration).

Startup Entries

Registry entries (User):
  • hpdia.exe is loaded once in the current user (HKCU) registry as a startup file name 'HP Download and Install Assistant' which loads as "C:\Program Files\Hp\Common\plugins\HPDIA.exe" /Restart.

Software Details

URL:
https://www.hp.com
Support:
Installation path:
C:\Program Files\hp\common
Uninstaller:
MsiExec.exe /I{23CCE784-A812-4647-AEFF-1DCCD4E57478}
Size:
1.00 MB
Language:
English

HP Support Solutions Framework Executable Details

Primary executable:
sqmapi.dll
Name:
HP Support Solutions Framework
Path:
C:\Program Files\hp\common\sqmapi.dll
MD5:
SHA-1:
SHA-256:
Files installed by HP Support Solutions Framework
File Type Filename MD5
DLL
f20c7c261b4b9983d401cd65e9a7f9fe
DLL
0900b6c72905788aca613f89fe739bd3
DLL
d34e9bfc9602bc25ff96e21ea14df715
DLL
3c1850d0bca9a92ef6c98ce3fced625a
DLL
c6f567a5c20e4071755d3874dbc9360c
DLL
52837572063ba52db342407c56345a76
DLL
7038b87f49e74acda42027ebcf937878
DLL
1e4455880d67d58807e9a7244f077487
DLL
4d4923b294f6fdcea933b5771f5a55b8
DLL
93dfb0665079f5bdffb442e97538fd76