What is 24x7 Help?

24x7 Help is software application developed by Crawler, LLC. It is most commonly found on computers running Windows 7 with nearly 61.62% of installations running this operating system. 24x7 Help's installer is typically 3.00 MB in size and installs around 12 files. The most common release is 2.1.0.33 with 21.93% of all installations currently using this version.

24x7 Help is most popular in the United States with 84.27% of installations residing in this country.

24x7 Help adds 2 scheduled tasks to the Windows Task Scheduler launching the program at randomly scheduled times.

Multiple virus scanners have detected malware in 24x7 Help.

Cfg24x7.exe (MD5: a0aa079fa11efa3d3351a71ebaac43da) has been flagged by 3 scanners:

Scanner Software	Version	Result
Avira AntiVir	7.11.79.144	DR/Delphi.Gen
Norman	7.01.04	Qhost.ZVJ
TrendMicro-HouseCall	9.700.0.1001	TROJ_GEN.F47V0104

App24x7Svc.exe (MD5: abddb0afacc98b837dae24c56818c304) has been flagged by 5 scanners:

Scanner Software	Version	Result
Agnitum Outpost	5.5.1.3	Riskware.Agent!
Bkav FE	1.3.0.6979	W32.HfsAdware.463B
Dr.Web	7.0.13.5270	Program.Unwanted.340
ESET-NOD32	11939	Win32/24x7Help.A potentially unwanted
Fortinet FortiGate	5.1.220.0	Riskware/24x7Help

App24x7Help.exe (MD5: 8950b49f658a4657497e51abd924780a) has been flagged by 15 scanners:

Scanner Software	Version	Result
Avira	8.3.1.6	TR/Trash.Gen
AVware	1.5.0.21	Backdoor.Win32.Bifrose.fsi (v)
Kaspersky	14.0.0.1568	Packed.Win32.Krap
VIPRE Antivirus	40632	Backdoor.Win32.Bifrose.fsi (v)
Avira AntiVir	7.11.79.144	DR/Delphi.Gen
Norman	7.01.04	Qhost.ZVJ
TrendMicro-HouseCall	9.700.0.1001	TROJ_GEN.F47V0104
Baidu-International	4.0.3.14422	Trojan.Win32.24x7Help.B
CMC Antivirus	1.1.0.977	Packed.Win32.Obfuscated.10!O
Comodo Security	17877	Application.Win32.24x7Help.~A
ESET-NOD32	8.9493	a variant of Win32/24x7Help.B
Agnitum Outpost	5.5.1.3	Riskware.Agent!
Bkav FE	1.3.0.6979	W32.HfsAdware.463B
Dr.Web	7.0.13.5270	Program.Unwanted.340
Fortinet FortiGate	5.1.220.0	Riskware/24x7Help

Software Behaviors

Services:

App24x7Svc.exe runs as a service named '24x7HelpService' (24x7HelpSvc).

Scheduled tasks:

App24x7Help.exe is scheduled as a task with the class '{F93CC7AF-CBBC-4209-A264-04403239BB25}' (runs on registration).
unins000.exe is scheduled as a task with the class '{631EA004-8C45-4C40-9E52-493497117CED}' (runs on registration).

Software Details

URL:

https://www.24x7help.org

Support:

–

Installation path:

C:\Program Files\24x7Help\

Uninstaller:

"C:\Program Files\24x7Help\unins000.exe"

Size:

3.00 MB

Language:

English

24x7 Help Executable Details

Primary executable:

App24x7Help.exe

Name:

24x7 Help

Path:

C:\Program Files\24x7Help\App24x7Help.exe

MD5:

8950b49f658a4657497e51abd924780a

SHA-1:

–

SHA-256:

–

File Type

Filename

MD5

DLL

24x7desk.dll

7839edf0295a998ca450d280ac875ef3

EXE