What is Desktop Doctor?

Desktop Doctor is software application developed by Comcast. It is most commonly found on computers running Windows 7 with nearly 46.38% of installations running this operating system. Desktop Doctor's installer is typically 7.00 MB in size and installs around 27 files. The most common release is 2.5.5 with 99.59% of all installations currently using this version.

Desktop Doctor is most popular in the United States with 98.21% of installations residing in this country.

Desktop Doctor adds 1 scheduled task to the Windows Task Scheduler launching the program at randomly scheduled times. When using a computer that is connected to the internet, Desktop Doctor is known to create 3 firewall exceptions to allow inbound and outbound connectivity.

About Desktop Doctor?

This software is a white labeled SupportSoft application that has been found bundled with various unwanted applications, such as the Comcast Toolbar.

Software Behaviors

Services:

sprtsvc.exe runs as a service named 'SupportSoft Sprocket Service (ddoctorv2)' (sprtsvc_ddoctorv2) "SupportSoft Sprocket Service".

Firewall:

sprtsvc.exe is added as a firewall exception for 'C:\Program Files\Postoffice\bin\sprtsvc.exe'.
bcont_nm.exe is added as a firewall exception for 'C:\Program Files\Postoffice\agent\bin\bcont_nm.exe'.
sprtcmd.exe is added as a firewall exception for 'C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe'.

Scheduled tasks:

bcont.exe is scheduled as a task with the class '{E14F7417-56F7-4F96-8733-A3FC2AD5EE78}' (runs on registration).

Startup Entries

Startup tasks:

sprtcmd.exe is automatically launched at startup through a scheduled task named 2.

Software Details

URL:

https://www.comcast.com

Support:

–

Installation path:

C:\Program Files\DesktopDoctor

Uninstaller:

MsiExec.exe /I{D87149B3-7A1D-4548-9CBF-032B791E5908}

Size:

7.00 MB

Language:

English

Desktop Doctor Executable Details

Primary executable:

libeay32.dll

Name:

Desktop Doctor

Path:

C:\Program Files\DesktopDoctor\libeay32.dll

MD5:

c2fa196f8dd651f04e120c7214f18fd1

SHA-1:

–

SHA-256:

–

File Type

Filename

MD5

DLL

sprtsync.dll

e8b876be73b87242e1abe519e1816e29

DLL

sprttrigger.dll

49bc4c49b80fec51a08428e5199323a9

DLL

sprtui.dll

2d7a4a33ecc42ca461c54dac6c605b99

DLL

sprtupdate.dll

cbd9fa343c0786ec4e7e89a560fe14cd

EXE

tgshell.exe

09c7621e5cf07015b06a034e7e862509

EXE

wificfg.exe

1951a2024bd1c03960c8130e7e753077

EXE

sprtsvc.exe

c3716ec0d36ad924b6888d794563e647