Desktop Doctor

Desktop Doctor

by Comcast

What is Desktop Doctor?

Desktop Doctor is software application developed by Comcast. It is most commonly found on computers running Windows 7 with nearly 46.38% of installations running this operating system. Desktop Doctor's installer is typically 7.00 MB in size and installs around 27 files. The most common release is 2.5.5 with 99.59% of all installations currently using this version.

Desktop Doctor is most popular in the United States with 98.21% of installations residing in this country.

Desktop Doctor adds 1 scheduled task to the Windows Task Scheduler launching the program at randomly scheduled times. When using a computer that is connected to the internet, Desktop Doctor is known to create 3 firewall exceptions to allow inbound and outbound connectivity.

About Desktop Doctor?

This software is a white labeled SupportSoft application that has been found bundled with various unwanted applications, such as the Comcast Toolbar.

Software Behaviors

Services:
  • sprtsvc.exe runs as a service named 'SupportSoft Sprocket Service (ddoctorv2)' (sprtsvc_ddoctorv2) "SupportSoft Sprocket Service".
Firewall:
  • sprtsvc.exe is added as a firewall exception for 'C:\Program Files\Postoffice\bin\sprtsvc.exe'.
  • bcont_nm.exe is added as a firewall exception for 'C:\Program Files\Postoffice\agent\bin\bcont_nm.exe'.
  • sprtcmd.exe is added as a firewall exception for 'C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe'.
Scheduled tasks:
  • bcont.exe is scheduled as a task with the class '{E14F7417-56F7-4F96-8733-A3FC2AD5EE78}' (runs on registration).

Startup Entries

Startup tasks:
  • sprtcmd.exe is automatically launched at startup through a scheduled task named 2.

Software Details

URL:
https://www.comcast.com
Support:
Installation path:
C:\Program Files\DesktopDoctor
Uninstaller:
MsiExec.exe /I{D87149B3-7A1D-4548-9CBF-032B791E5908}
Size:
7.00 MB
Language:
English

Desktop Doctor Executable Details

Primary executable:
libeay32.dll
Name:
Desktop Doctor
Path:
C:\Program Files\DesktopDoctor\libeay32.dll
MD5:
c2fa196f8dd651f04e120c7214f18fd1
SHA-1:
SHA-256:
Files installed by Desktop Doctor
File Type Filename MD5
DLL
baee9809854d0a9b160ca7eb18b4368d
EXE
9c94b236c32a2dce5ab8ef13a0195d33
EXE
0cf504b3c89fd5ce259a3096ea82bef6
DLL
50c5f00d851fba2948ec46f0d4f3a7d3
EXE
b2a36b8631e419808c50b8539bf9054b
DLL
d2a9688397a83d01f39bebc77bf0f081
DLL
0a27e09ef67c8601d5922e7c13620825
DLL
6165811b1918e2f61932e9c3b767dea1
DLL
e979e684e7ef937db96eae4a1ac13dcd
DLL
c3642edfe1f7fe8d2fc67d9541f7a8e6