Desktop Doctor

Desktop Doctor

by Comcast

What is Desktop Doctor?

Desktop Doctor is software application developed by Comcast. It is most commonly found on computers running Windows 7 with nearly 46.38% of installations running this operating system. Desktop Doctor's installer is typically 7.00 MB in size and installs around 27 files. The most common release is 2.5.5 with 99.59% of all installations currently using this version.

Desktop Doctor is most popular in the United States with 98.21% of installations residing in this country.

Desktop Doctor adds 1 scheduled task to the Windows Task Scheduler launching the program at randomly scheduled times. When using a computer that is connected to the internet, Desktop Doctor is known to create 3 firewall exceptions to allow inbound and outbound connectivity.

About Desktop Doctor?

This software is a white labeled SupportSoft application that has been found bundled with various unwanted applications, such as the Comcast Toolbar.

Software Behaviors

Services:
  • sprtsvc.exe runs as a service named 'SupportSoft Sprocket Service (ddoctorv2)' (sprtsvc_ddoctorv2) "SupportSoft Sprocket Service".
Firewall:
  • sprtsvc.exe is added as a firewall exception for 'C:\Program Files\Postoffice\bin\sprtsvc.exe'.
  • bcont_nm.exe is added as a firewall exception for 'C:\Program Files\Postoffice\agent\bin\bcont_nm.exe'.
  • sprtcmd.exe is added as a firewall exception for 'C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe'.
Scheduled tasks:
  • bcont.exe is scheduled as a task with the class '{E14F7417-56F7-4F96-8733-A3FC2AD5EE78}' (runs on registration).

Startup Entries

Startup tasks:
  • sprtcmd.exe is automatically launched at startup through a scheduled task named 2.

Software Details

URL:
https://www.comcast.com
Support:
Installation path:
C:\Program Files\DesktopDoctor
Uninstaller:
MsiExec.exe /I{D87149B3-7A1D-4548-9CBF-032B791E5908}
Size:
7.00 MB
Language:
English

Desktop Doctor Executable Details

Primary executable:
libeay32.dll
Name:
Desktop Doctor
Path:
C:\Program Files\DesktopDoctor\libeay32.dll
MD5:
c2fa196f8dd651f04e120c7214f18fd1
SHA-1:
SHA-256:
Files installed by Desktop Doctor
File Type Filename MD5
DLL
c2fa196f8dd651f04e120c7214f18fd1
DLL
afab8e22db3b291dc38cecf5419346a0
EXE
f03d7c95075b9ddb510600a652039cad
DLL
bd065dd2e4eea46d415ae6c628f93e48
DLL
21edb1296305202f9a17cba8fabbae9c
DLL
98bd2302a278a6d638ce48909ddc4c89
DLL
d5f7c6e48134490a4c6ce3ac15723a33
DLL
e1b40ba602ddfe55f7efdfabff3cfbe0
DLL
e023e09b652899e2724ac3ef8f8b9d43
DLL
7532cb91758017030933c12f46496b6c